We have been looking for a particular size Gigabit switch, and eventually narrowed the choice down to 3 products, a Netgear, a D-Link and a Zyxel switch, then on ebay we found an alternative, a switch variously labelled Newlink and Pluscom. The Pluscom switch was being offered by several sellers and one “ethshop” in particular was offering it at £11.35 + £3.99 carriage, this was the best price, even cheaper than what appears to be Pluscom’s own site “etradehouse” (which had none in stock anyway!
This was much cheaper than the other “branded” switches and having in the past had kit branded as Pluscom and Newlink and finding it to be quite serviceable we ordered one switch on Monday 23/3/12 paying by card and expecting delivery in 2/3 days
The same day we got a receipt for the payment from “Plusbee.com Ltd” Trading as Safekom, and a separate notification the goods had been shipped.
On Weds 21/3/12 we got a delivery via Royal Mail about 10am, (great service so far) BUT upon opening the package we were greeted with a different switch from the one we ordered. Clearly it was functionally similar but physically it was larger than we wanted.
 |
 |
|
The One We Wanted |
The One We Got |
We emailed the address we found on the ebay “ethshop” ebay@ethshop.com (as of 4/4/12 this address is still on the contact details on their ebay shop) only to get it returned “no such address”, a quick check reveals there is no domain ethshop.com registered, nor apparently has there ever been.
In the process we find that registered at the same address as they give is etradehouse, Plus Bee.com Ltd, Safekom along with various other domains. So somewhat concerned, we try several of these along with a message through the ebay system.
This gets a couple of responses the first of which was from Alex at Safekom support, followed by one from Mark of ethshop via the ebay system. We correspond with Safekom and get an agreement from Alex that he will put the product we want in a package along with a pre-paid retun envelope for the incorrect switch to be returned.
Whilst this has been going on we have tried to get back to Mark using the ebay messaging system, however the message are rejected by ebay for “inappropriate content” even a second attempt which just said hello?
Friday 23/3/12, mid-morning a parcel arrives, lo & behold…. its another incorrect switch (and no prepaid envelope!)
We try phone calls and eventually are told that there is no stock of the switch we want, indeed if we look on etradehouse it will tell us this (strange that we thought we were dealing with ethshop at ebay, and they are still (even now) stating they have 4,926 of these available having sold 74, even stranger this switch which was £11.35 is now £111.35 – why do they do that I can’t figure it)
At this stage we agree that we will send the two switches we now have back and that we will be reimbursed the £5.66 postage, indeed we have an email from “Bangash” at Safekom “Please do not worry, we will refund you the amount as soon as we receive the item”
Today 9 working days after we returned the switches we are being told they haven’t received them! Royal mail manage to deliver the two to us in two days each, and the Zyxel switch we ordered as a replacement elsewhere on Friday afternoon arrived on the Monday (26/3/12) but the retrun goods sent also first class Royal Mail haven’t yet arrived, are we surprised ?
We are now faced with a claim from Royal Mail which will take huge amounts of time, both ours and theirs, ebay as yet haven’t even been involved but we wonder what responsibility they have for a system which allows what would seem to us to be timewasters to be given a 99.6% rating advertising goods they don’t have which are priced at £11.35 one day and £111.35 the next.
I have received a spam email form eTradehouse.com and yet I have never bought a product from them, though I do shop on eBay and assume they are using eBay to get legitimate email addresses so they can spam their goods, of which I have no doubt are probably junk anyways.
The email I received came from amjad@etradehouse.com, I replied with abuse telling him to remove my email address and not contact me again, he replied with, "Hi, In the email there was an unsubscribe button, I don't understand why you are swearing??. I replied with yet more abuse calling him a scamming spammer and not to contact me again.
I will never treat these people with any respect, as they do not deserve any, I hate scammers and spammers, and will treat them with the abuse they deserve, and hope others will follow suit, because they won't stop, so neither will I.
I am a repeat customer of some of the fore mentioned ebay selling companies mentioned, and to date have been happy with the service and price I have received, from them. I came across this blog whilst trying to find an address so I can pick up stuff on the hurry up as I live fairly nearby.The quality of some of the stuff I have bought is not fantastic as it has been cheaply manufactured in china, but to be fair it has always been functional and the quality has been reflected in the price . The cables I have ordered have however always been to a more than satisfactory quality and many have been equal to those sold in retail outlets for many times the price. Regarding re sharp increase in price from say £3.95 to £93.95 , I have noticed this too on many occasions when looking for products, I believe the reason for this is to deter people from ordering at that price as they have run out of stock the price is usually just under £100 because when the price goes above £100 the charges for listing and commission change. Why do they do this? simple by keeping the listing open they don’t have to re-list at extra cost and they do not lose the Number sold status which would be reset to zero when re listed as new stock comes in. Hopefully this is an answer to one of the questions. Possibly the answer to why so many different seller names could be because they are family run and the family members are spreading the tax liabilities to keep under various tax thresholds…I don’t know. I do know that to date I have not had bad service and shall probably be buying from them again as long as they are still trading. (P.S. I am in no way connected with the businesses)
eTradehouse.com
2 Walmgate Road
Perivale UB6 7LH (UK)
Sales:- 020 3468 5914
Support:- 020 3468 5915
Company Reg No: 069 70 919
VAT NO: 9816 54 879
I notice that we have a comment from Plusbee, hello Amjad, I must applaud your courage for commenting here, but really you don’t answer any of the issues, mentioned here and your promise to reply to your contact form may be just an attempt to keep complaints from the public arena.
Can you explain for instance why your products frequently change price as mentioned above (“advertising goods they don’t have which are priced at £11.35 one day and £111.35 the next.”) the £11.35 being a good price but £111.35 being a ludicrous price for the product involved. (your not the only business on Ebay that uses this – I just don’t understand why?)
Also why do you operate under different guises etradehouse having a trade looking website, but on ebay as Plusbee (and others!) ? , this just seems suspicious!
tried to get in touch with Plusbee on the phoe still has music and the message that you are first in line to be answered. Will not proceed with placing an order with these guys after reading your accounts. Thanks for posting them I have saved a lot of time and money.
Hi,
I am from Plusbee, if anyone are facing any problems with us whether it is wrong items, item not delivered, or any other issue please add me on skype, amjad.etradehouse.com or simply visit http://etradehouse.com and click on Contact us I will reply to all your messages.
We have been in a premises since two years situated at 2 Walmgate Road, Perivale, London, UB6 7LH, please do feel free to visit us any time.
Ordered 2 hdmi leads from them. Never received. Did an ebay case. They ignored it.
DO NOT DEAL WITH THIS SHIT EBAYER.
The address is a semi detached house not a commercial premises. No telephone number. Capital of £100 and 2 charges on his mortgage
The company is based in Acton it seems
Company number
Registered Office
57 CLOISTER ROAD, ACTON, LONDON, LONDON, W3 0DF, UNITED KINGDOM
Incorporation Date
23-07-2009
Category
5184 | WHOLESALE OF COMPUTERS, COMPUTER EQUIPMENT AND SOFTWARE
Last Accounts Filed up to
31-07-2012
Type
Private Limited with share capital
Accounts Type
Total Exemption Small
Status
Active
Company details for PLUS BEE.COM LIMITED (Registered No 06970919)
I’m having trouble with one of thier ebay seller accounts (ethshop) with this product Pluscom SKU CCTV-CIP, what the seller’s description says it can do and what it’s actualy capeable of doing are two different things. No manufacturer support available, firmware.web Ui upgrades ect. It’s an unbranded clone of Wanscam/foscam ect.I sent it back for eithier a refund or camera that is capable of the functions listed on their listing and they just sent back an identical item ! Avoid, Avoid, Avoid.
The Ebay seller also sell’s this camera under these seller names:
safekom item no 250987931734
thomas-it item no 170918778521
plusbee item no 230815331244
sarah-it item no 270992244861
This business has been flying from one bad deal to another. They still show the address as greenford, but they moved out into the country to avoid paying the rent, so it’s no use trying to get them in greenford, or worse don’t send anything back to greenford, because they’ll never receive it..
They are not the remotest bit interested in providing a good service, or even providing the article you have ordered.
The clues are all there if you look: The items are cheap, they are flamboyantly displayed, the prices are variable for many listings of the same product, some of the prices are astronomical (if you think it’s an error, try and get your money back), the contact data is out of date.
The first rule applies: if you think it’s too good to be true …..
one more thing, they have 4 to 5 shops on eBay , safekom, ethshop, plusbee, sarah-it and thomas-it, and these are just the ones I know!! who knows how many they operate.
these guys are nuts, they do not have a policy, they just work in the dark, you have any troubles on the phone? I bet you you will, ask for their experienced person and you will vomit over the phone the way they treat you, they assure you will get your product and the warehouse guys still dont send it, I personally will not recommed these cowboys to anyone
Thanks for the tip off guys- had a similar experience today trying to order stuff from Ethshop but none of the 3 email addresses given on Ebay actually exists. Some of their prices are unbelievably cheap. Glad I tried to contact them before I had parted with any money….